Visitor Services Assistant

To assist with all aspects of visitor services at NMIH: reception desk, admission, registration for public programs, visitor statistics, patrolling galleries, and assisting with shop sales and inventory.

Reports to:  Coordinator of Visitor Experiences.

Key Responsibilities:

  • Assists with general museum reception and visitor services, meets and greets the general public at the main entrance reception desk
  • Provides general information about the museum, exhibits and the community
  • Takes admission and public program fees using a Point of Sale system
  • Answers the telephone and fields calls to appropriate staff members
  • Handles and balances cash and related paper entries
  • Assists with membership program and renewal efforts
  • Assists with sales and inventory in the Museum Shop
  • Assists with the promotion, registration and implementation of public programs
  • Relays accurate information about planned programs/events
  • May assist with informal tours of the galleries to individuals and groups

Qualifications and Skills Preferred

  • Must enjoy working with the public, meeting new people, partnering with volunteers
  • Must possess excellent oral communication skills
  • Experience with point of sales software a plus
  • Must be able to work weekends, holidays and some evening hours

Rate of pay:  This position is a part-time role.  16 hours per week.  Visitor Services/Admission Desk will receive $10.00 per hour based on experience and are not eligible for benefits

To apply: email Deedee Riffle, Coordinator of Visitor Services, at driffle@nmih.org.